Shipping policy

Thank you for shopping at Aprika Life! We are committed to providing you with a seamless and enjoyable shopping experience. Please read our shipping policy carefully to understand how we handle shipping and delivery of your orders.

Shipping Methods and Destinations: We offer shipping options for both domestic and international customers:

1. Free Standard Shipping (4 - 7 business days): We provide free standard shipping for all orders within the United States, including Hawaii and Alaska. Once your order is processed and shipped, it will typically take between 4 to 7 business days for your package to arrive at the shipping address provided during checkout.

2. Flat Rate Expedited Shipping (2 - 3 business days): For customers who need their orders delivered faster within the United States, we offer flat rate expedited shipping. With this option, your package will be delivered within 2 to 3 business days from the date of shipment.

3. International Shipping: We also provide international shipping to customers outside the United States. During the checkout process, the shipping cost for your international order will be calculated based on the destination and package weight.

Please note that the estimated shipping times mentioned above are based on business days, excluding weekends and public holidays.

Order Processing: Once you place an order on our website, please allow 1 to 2 business days for us to process and prepare your order for shipment. During peak seasons and promotional periods, order processing may take slightly longer due to increased order volumes.

Order Tracking: After your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow up to 48 hours for the tracking information to become available in the carrier's system.

Address Accuracy: It is crucial to provide accurate and complete shipping information when placing an order. Please double-check the shipping address to ensure timely and successful delivery. Aprika Life is not responsible for any delays or non-delivery caused by incorrect or incomplete shipping addresses provided by the customer.

Order Modifications and Cancellations: If you need to modify or cancel your order, please contact our customer support team as soon as possible. While we cannot guarantee changes or cancellations after an order has been placed, we will do our best to accommodate your request.

Shipping Issues and Delays: In rare cases, shipping delays may occur due to unforeseen circumstances such as weather conditions, natural disasters, or carrier disruptions. If you experience any issues with the delivery of your order or if it does not arrive within the specified timeframe, please reach out to our customer support team. We will work diligently to resolve the situation and ensure your satisfaction.

For any further questions or concerns regarding our shipping policy, please don't hesitate to contact us at business@aprikamatcha.com. Our friendly team will be happy to assist you.